Megan Leigh McDonald
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'Don't make me think.' Steve Krug

Megan Leigh McDonald

Scrum Task Board Template

Even when working under the ‘Waterfall’ methodology, I always make it a point to keep a ‘task board’ at my desk or nearby. It’s something I borrowed from Scrum but it works so well for my own personal workload.

Customer Service User Experience

I’ve been thinking a lot over the past year about what makes designing for customer service different than designing for conversion or other business needs. Clearly, most of the goals around customer service efforts relate to cost savings in terms of reducing contacts, handle time or user churn (repeat user contacts). In this area, businesses are more transparent about making changes that impact the bottom line,